Privacy Policy

Vouchover ("we") captures the condition of a physical item or completed work at a moment in time and seals it into a shareable record called a Vouch. This policy explains what we collect, why, and what happens to it. It is written plainly on purpose.

What we collect

• Your email address — to sign you in. We use a one-time code, not a password.
• Your name and company — what you enter on your profile and what appears on the Vouches you create.
• Photos and videos — the media you capture for a Vouch. This is the core of the product.
• Location — if you allow it, the location where a Vouch is captured becomes part of that Vouch's sealed record. You can decline, or type a location instead.
• A notification token — only if you turn on notifications, so we can tell you when your Vouch has sealed.
• Basic usage — when a Vouch you created is viewed, and which of your shared links brought each viewer. This is shown only to you, never to the people who view it.

Turning coordinates into a place name

To turn coordinates into a place name like "Calgary, AB", the app asks a map service, BigDataCloud, from your own phone or browser — your coordinates go to them and, like any web request, they see your device's internet address; nothing else about you is sent. If you allow location when you request a Vouch, your browser makes the same call. If an older Vouch shows a coordinate pair instead of a place name, the browser of anyone viewing it may make the same call to show the place. Our server never sends your coordinates anywhere.

Why we collect it

To run the product: to create, seal, store, and share your Vouches, to sign you in, to take payment for credits, and to notify you. That is all. We do not sell your data. We do not run ads. We do not use third-party advertising or ad tracking.

Who we share it with

We use a small number of trusted service providers to operate, and only for that purpose: Supabase (database and media storage), Stripe (payments), Resend (email), Vercel (our host, and the visit counts), and Google Firebase (notifications, if you turn them on). We share with them only what each needs to do its job. When you buy credits, your card details go directly to Stripe — we never see them or store them.

Your Vouches — the records and the files — are stored in Canada (Supabase, Canada Central). The code that serves the site and seals a Vouch runs on Vercel in the United States, so an upload passes through there on its way to Canadian storage.

After a Vouch is sealed, the audio from its videos is sent to Groq in the United States to produce the written transcript on the printed report. Groq keeps the audio only long enough to transcribe it, then deletes it. The transcript is stored with the Vouch as a separate record; the sealed videos and photos are never changed.

How your Vouches are shared

A sealed Vouch is shared by link. Anyone who has the link can open it — that is how a Vouch is meant to work. Share a Vouch link only with the people you intend to see it. Vouches that are not yet sealed are private and cannot be viewed by anyone but you.

If you open a Vouch someone sent you

If someone sends you a Vouch and you open it, we record that it was opened, when, how many times, and which link was used. We don't record who you are — no name, no email, no phone, no account. The person who sent it sees only that: opened, when, how many times, and which link. Nothing about you goes to them.

Security and permanence

Your data is encrypted in transit. A sealed Vouch is immutable by design — it cannot be edited or altered after sealing, which is what makes it trustworthy. Media for unsealed Vouches is kept in private storage.

Cookies

We set one cookie, to keep you signed in. The app keeps a few settings on your own phone. We count visits with Vercel Web Analytics: the page, the site that sent you, your rough location (country, region, city), and your device and browser. It sets no cookie and doesn't identify you — a visit is forgotten after 24 hours. No ad trackers.

Your choices

You can edit your name and company any time. You can decline location and notifications. You can ask us to close your account. A sealed Vouch is not changed and not deleted — that is what a seal is; a draft you never seal is gone after 30 days. To make any request, email us.

Children

Vouchover is not directed at children under 13 and we do not knowingly collect their information.

Changes

If we change this policy, we will update the date above and post the new version here.

Contact

privacy@vouchover.com — for any privacy question or request.